Instructions for working with clients

Frequently asked questions

Frequently asked questions

 

  • What does the term “overcapacity/excessive power” mean?
  • What does the term “excessive reactive power” mean?
  • What does the guaranteed supplier cost account for?
  • Does a customer bear losses if the billing period is longer or shorter than 30 days?
  • What does the term “billing capacity” stand for?
  • How and why do customers-households pay “billing capacity”?
  • Why isn’t the tariff system simpler and why different tariffs are included in it which make it more complicated?
  • Why are there consumption zones?
  • Does any other country uses block tariff?
  • Will the customers-households be able to pay one billing capacity at one period of the year and different one during other periods of the year (e.g. if they are absent from their home for several months, summer house owners, etc.)?
  • How can a customer – household find his connection approval document and see which capacity was allowed in his case?
  • Can a customer – household as for a change in approved capacity?
  • Who files an application for the decrease or increase of capacity?
  • How can a customer – household determine the level of capacity he needs?
  • What is the capacity of electrical home appliances ?
  • What is the role of automatic fuses in the enforcement of new regulations?
  • Who will check if a customer had the fuses adequate to his approved capacity installed?
  • Who sets the level of costs of connection to the electricity transmission or distribution system?
  • What does the cost of connection to the electricity transmission/distribution system include?
  • Who can I file an appeal with against the Decesion on the Approval of the Connection to the Electricity Transmission/Distribution System?
  • What are the different types of connections?
  • Who is obliged to unbundle books of account and what is the purpose of it?
News
Archive
AERS: TRANSPORTGAS SERBIA Certification as an Independent System Operator


BELGRADE, March 21 -  Acting on the request of the company TRANSPORTGAS SERBIA Novi Sad, based in Novi Sad, on the session held on March 21, 2025, the Council of the Energy Agency of the Republic of Serbia has adopted a decision granting TRANSPORTGAS SERBIA Novi Sad a certificate as an independent system operator.


AЕRS: Approval of Distribution Network Code Amendments

On the session held on March 6, 2025, the Council of the Energy Agency of the Republic of Serbia has adopted a decision on the approval of amendments to the Distribution Network Code which was drafted by the distribution system operator Elektrodistribucija Srbije d.o.o. Beograd. 

Public Consultation: Draft of Amendments and Addenda to Methodology for Setting Guaranteed Supply Electricity Price

The Energy Agency of the Republic of Serbia has published public consultation on the Draft of Amendments and Addenda to Methodology for Setting Guaranteed Supply Electricity Price in order to harmonise it with amendments and addenda of the 2024 Energy Law.

AERS Council Adopted Methodology for Setting Natural Gas Transmission Tariff in Line with Regulation Establishing a Network Code on Harmonised Transmission Tariff Structures for Gas

BELGRADE, February 3 - On the session held on January 30, 2025, the Agency Council has adopted the Methodology for Setting Natural Gas Tariff in line with the Regulation Establishing a Network Code on Harmonised Transmission Tariff Structures for Gas.

The Methodology enters into force on the day of its publication in the Official Gazette of the Republic of Serbia.

Approval of Report on Establishment and Implementation of Interim Measures of Transportgas Srbija d.o.o. Novi Sad

BELGRADE, January 30, 2025 –On the session held on January 30, 2025, the Council of the Energy Agency of the Republic of Serbia has adopted a Decision on Approval of Report on Establishment and Implementation of Interim Measures of Transportgas Srbija d.o.o. Novi Sad which regulates the implementation of interim measures for system balancing in line with the Decree on Network Code for Natural Gas Transmission Network Code “Official Gazette of RS”, No. 112 of October 12, 2022.  


Active suppliers for electricity supply
Register of imposed measures
In brief
Annual report 2023.
Instructions for working with clients