Instructions for working with clients

Frequently asked questions

Frequently asked questions

 

  • What does the term “overcapacity/excessive power” mean?
  • What does the term “excessive reactive power” mean?
  • What does the guaranteed supplier cost account for?
  • Does a customer bear losses if the billing period is longer or shorter than 30 days?
  • What does the term “billing capacity” stand for?
  • How and why do customers-households pay “billing capacity”?
  • Why isn’t the tariff system simpler and why different tariffs are included in it which make it more complicated?
  • Why are there consumption zones?
  • Does any other country uses block tariff?
  • Will the customers-households be able to pay one billing capacity at one period of the year and different one during other periods of the year (e.g. if they are absent from their home for several months, summer house owners, etc.)?
  • How can a customer – household find his connection approval document and see which capacity was allowed in his case?
  • Can a customer – household as for a change in approved capacity?
  • Who files an application for the decrease or increase of capacity?
  • How can a customer – household determine the level of capacity he needs?
  • What is the capacity of electrical home appliances ?
  • What is the role of automatic fuses in the enforcement of new regulations?
  • Who will check if a customer had the fuses adequate to his approved capacity installed?
  • Who sets the level of costs of connection to the electricity transmission or distribution system?
  • What does the cost of connection to the electricity transmission/distribution system include?
  • Who can I file an appeal with against the Decesion on the Approval of the Connection to the Electricity Transmission/Distribution System?
  • What are the different types of connections?
  • Who is obliged to unbundle books of account and what is the purpose of it?
News
Archive
AERS: Decision on Prices of Non-Frequency Ancillary Services for 2026

Belgrade, February 5, 2026. 

On the session held on February 5, 2026, the Council of the Energy Agency of the Republic of Serbia has adopted Decision on Prices of Non-Frequency Ancillary Services for 2026.

AERS Council Adopted Opinion on Method of Procurement of Non-Frequency Ancillary Services

Belgrade, February 5, 2026.

On the session held on February 5, 2026, the Council of the Energy Agency of the Republic of Serbia has adopted a decision on the adoption of the text of the opinion on the method of procurement of non-frequency ancillary services which has been adopted upon a notification of the Joint Stock Company “Elektromreža Srbije”, Beograd.  

AERS: Methodology for Setting Prices of Non-Frequency Ancillary Services Adopted

Belgrade, January 29, 2026.

On the session held on January 29, 2026, the Council of the Energy Agency of the Republic of Serbia has adopted Methodology for Setting Prices of Non-Frequency Ancillary Services. The Methodology has entered into force on the day following the date of its publication in the Official Gazette of the Republic of Serbia (“Official Gazette of RS”, No. 11/26). 

AERS: Approval of the EMS AD Transmission Network Code

Belgrade, 26 December 2025

On the session held on 25 December 2025, the Council of the Energy Agency of the Republic of Serbia has adopted a decision granting approval to the Transmission Network Code prepared by the transmission system operator of the Republic of Serbia, EMS AD.

The main reason for adopting the new Transmission Network Code is alignment with the new Energy Law of November 2024, the Decree on the Conditions of Electricity Delivery and Supply, as well as harmonization with European network codes (adapted EU regulations) that have been transposed into the legislative framework of the Republic of Serbia.

AERS: Approval of the Electricity Market Code

Belgrade, 26 December 2025

On the session held on 25 December 2025, the Council of the Energy Agency of the Republic of Serbia has adopted a decision granting approval to the amendments to the Electricity Market Code prepared by the transmission system operator of the Republic of Serbia, EMS AD.

The main reason for adopting the new Electricity Market Code is alignment with the new legislative framework, as well as the improvement of processes and the elimination of shortcomings recognised in previous practice.


Active suppliers for electricity supply
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Annual report 2024.
Instructions for working with clients