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13th Energy Investment and Regulation Conference
October 27-28 2014, Baku, Azerbaijan

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NEW AERS DOCUMENT - BENCHMARKING OF VULNERABLE CONSUMER PROTECTION MEASURES IN CERTAIN COUNTRIES

Belgrade, March 5 – As part of its obligations arising from the Social Action Plan of the Energy Community that was adopted by the Government in its Conclusion on October 9, 2009, the Serbian Energy Agency conducted benchmarking of legislation and practice in the field of energy consumer protection in several countries.

The Document “Benchmarking of Vulnerable Energy Consumer Protection Measures in Certain Countries” is one of the requisite pieces for designing the model and method to protect vulnerable energy consumers in an environment of liberalized energy markets. The Agency submitted the benchmarking analysis to the Ministry of Labour and Social Affairs beginning of March 2010.

From benchmarking international practice, by respecting directives and recommendations of competent EU institutions, it has been concluded that vulnerable consumer protection ought to rest on market acceptable instruments to the extent that is required and possible for each of the individual countries. Assistance provided to those consumers should be shifted from energy entities onto competent state institutions. It must be based on clearly defined criteria that would enable helping those consumers really in need.

Protection of vulnerable energy consumers should include financial assistance for paying energy bills that is defined as the minimum of existential needs, a special procedure in case of delay in paying bills and disconnection from network, as well as assistance for energy efficiency improvements.


WHAT'S NEW
27.10.2014 - Approved Amendments to Electricity Market Rules ... >> Details
16.10.2014 - New Gas Prices as of November due to Dollar Strengthening ... >> Details
30.9.2014 - Energy Community Secretariat Director on Serbia’s Progress in EU Energy Integration ... >> Details
23.9.2014 - Heating Costs of Average Apartment – 2014/2015 heating season ... >> Details
18.9.2014 - Energy Community Secretariat: Crucial Role of Independent Regulators ... >> Details
18.9.2014 - Activities on Incoming Second Phase of Natural Gas Market Liberalisation ... >> Details
17.9.2014 - Joint Roundtable between Energy Community Regulators and Mediterranean Regulators ... >> Details
7.8.2014 - Methodology for Setting Electricity Public Supply Prices ... >> Details
21.7.2014 - AERS: New Methodology for Setting Natural Gas Public Supply Prices ... >> Details
21.7.2014 - Amendments to Methodology for Setting Natural Gas Distribution Use-of-System Charges ... >> Details
18.7.2014 - Approval of Transmission Network Code ... >> Details
9.7.2014 - AERS: New Natural Gas Public Supply Prices ... >> Details
3.7.2014 - Public Consultation on YUGOROSGAZ-TRANSPORT Network Code ... >> Details
24.6.2014 - Decision on Regulatory Accounting Records Adopted ... >> Details
20.6.2014 - Public Consultation on Natural Gas Distribution System Code ... >> Details
19.5.2014 - PayPal account for flood relief opened ... >> Details
4.4.2014 - АЕRS: Amendments to the Electricity Distribution System Code ... >> Details
28.2.2014 - АЕRS: Natural Gas Public Supply Price Not Changed ... >> Details
29.1.2014 - EU Twinning Project “Capacity Building for the Energy Agency of the Republic of Serbia” Successfully Completed ... >> Details
24.1.2014 - With whom to File a Complaint against Electricity or Natural Gas Bill? ... >> Details
1.1.2014 - Second Phase of Electricity Market Opening in Serbia Initiated ... >> Details
31.12.2013 - Electricity and Natural Gas Supply Quality Control ... >> Details
26.12.2013 - АЕRS Approved Amendment to Electricity Distribution System Code ... >> Details
13.12.2013 - AERS Approved Agreements between PE EMS and Transmission System Operators of Bulgaria and Croatia ... >> Details
11.12.2013 - Branislav Prelević the Energy Community Regulatory Board President ... >> Details
22.11.2013 - AERS: Approval of PE EMS Rules on Cross-Border Transmission Capacity Allocation for 2014 ... >> Details
15.11.2013 - AERS: Lower Natural Gas Prices as of December 2013 ... >> Details
1.11.2013 - AERS: Lower Natural Gas Prices as of December 2013 ... >> Details
11.10.2013 - Cooperation between Serbian and Slovak Energy Regulator ... >> Details
18.9.2013 - Amendment to the Methodology for Setting Electricity Distribution Use-of-System Charges ... >> Details
4.9.2013 - AVERAGE APARTMENT HEATING COSTS – 2013/2014 heating season ... >> Details
1.9.2013 - Amendment to the Methodology for Setting Natural Gas Public Supply Price ... >> Details
16.8.2013 - Energy Agency Approved Natural Gas Transmission System Code of PE “Srbijagas” ... >> Details
15.8.2013 - New Natural Gas Public Supply Prices Approved ... >> Details
6.8.2013 - New Gas Prices for Public Suppliers – Higher Prices for Final Customers as well ... >> Details
16.7.2013 - The Agency Approved New Electricity Prices ... >> Details
8.7.2013 - ЕPS Submitted Proposals of New Electricity Prices to the Agency ... >> Details
28.6.2013 - Аzerbaijani Gas to Europe via Trans Adriatic Pipeline ... >> Details
4.6.2013 - “EPS Snabdevanje“ becomes electricity public supplier ... >> Details
7.5.2013 - AERS SUBMITTED 2012 REPORT TO THE NATIONAL ASSEMBLY ... >> Details
1.4.2013 - Public Consultations on Natural Gas Transmission System Code ... >> Details
5.3.2013 - Consultations on Projects of Energy Community Interest ... >> Details
8.2.2013 - New Electricity Transmission Use-of-system Charges as of March 1 ... >> Details
29.1.2013 - Georgia wishes to become an Energy Community Contracting Party ... >> Details
22.1.2013 - AERS: Public supply prices approved to gas distributers ... >> Details
2.1.2013 - Energy Community: Social Strategy Consultations ... >> Details
31.12.2012 - АЕRS: PE Srbijagas public supply prices approved ... >> Details
28.12.2012 - АЕRS: Methodology for Setting Natural Gas Distribution Use-of-System Charges ... >> Details
19.12.2012 - АЕRS: Approval to Electricity Market Code ... >> Details
Archive ... >>


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