AMENDMENTS TO RULES ON SUPPLIER SWITCHING
Friday, February 10, 2017.
On the session held on February 10, 2017, the Council of the Energy Agency of the Republic of Serbia has adopted a Decision on Amendments to Rules on Supplier Switching. These amendments make the existing provisions more detailed and provide for their adequate implementation and for harmonisation with the Law in terms of the duration of the supplier switching procedure.
This Decision annuls the obligation of examining timeliness of the application thus creating conditions for the procedure even when a customer fails to submit an application 21 days at the latest before the day the supply is suspended. In addition, a new obligation of the current electricity or natural gas supplier is introduced, i.e. they are obliged to justify their objection and this provides for the customer to switch the supplier even when the current supplier has filed an objection within the prescribed deadline of three working days but failed to list the reasons for disclaiming the customer’s right to switch the supplier.
Among other things, the Decision on Amendments to the Rules prescribes simplified contents of a customer’s application for supplier switching, i.e. the application no longer includes technical and energy-related data on the delivery point and this amendment is supposed to contribute to more efficient procedure.